Terms of sale and use

These terms are between you, as a consumer, and the publisher named in the legal notice. They cover everything on this site: reading it, buying a pass or a hunt, and using what you bought.

Payment is a separate matter and runs through Stripe Managed Payments, under which a Stripe company is the merchant of record: it charges your card, handles the tax and issues the receipt. Everything in these terms about the content, access, support and refunds is with us.

You need to be old enough to enter a contract where you live, and to be buying for yourself rather than for a business. We sell to consumers.

Two things, both digital, both delivered the moment the payment clears.

A city pass opens the whole map guide for one city: every stop we cover, with its full write-up, its practical detail, and its narration in whichever languages that city has been recorded in — which is not always every language it is written in, so the tour page names them before you buy. A treasure hunt is one walking game: a chain of riddles, each pointing at a real place, checked by our server when you get there, with hints, a score and a certificate at the end.

There is nothing to post and nothing to collect. There is no guide, no meeting point and no fixed time. Admission to museums and monuments is not included and never has been: what you buy is the writing, not the entrance.

A trader selling digital content has to say what it takes to run and what is locked, so here it is in plain terms.

You need a phone, tablet or computer with a current browser and an internet connection. Nothing is installed. Every page works without JavaScript except the interactive map, and the guide is readable without it. Narration plays in the browser, from our server, so it needs a connection at the moment you listen — hotel wifi in the morning as easily as data in the street. There is no offline download to take with you. A hunt additionally needs a device that can report its position, and permission from you to read it while you are playing.

The only protection on any of it is the entitlement check: paid pages, narration and hunt answers are served against your access, and your access is held by a signed cookie in the browser you bought on. There is no other lock — no regional restriction, no watermark, nothing that stops the guide working on the day you actually walk. Because that cookie is how we recognise you, clearing your browser data or changing phone loses it; write to us with the email you paid with and we put it back.

Prices are shown in the currency of the country you are reading from: euro in most of the world, lei in Romania, dollars in the United States. The currency is settled before the price is printed, and it is the one your card is charged in.

In euro and in lei the tax is already inside the figure — what the tour page shows is what leaves your account, and nothing is added at the end. In dollars it cannot work that way, because US sales tax is set by each state rather than nationally and no single printed figure can contain it. There the tour page shows the price before tax, whatever sales tax your state charges is added at checkout, and Stripe shows you the total before you pay.

The tax is worked out and paid by Stripe as merchant of record, at the rate that applies where you are. That is also why the receipt comes from Stripe and carries their tax registration rather than ours.

A price can change. The one that binds is the one shown on the tour page at the moment you pay, and a later change never reaches a purchase already made.

You press the buy button, you are taken to Stripe's payment page, and you pay. There is no account to create and no password to remember. The only thing we ask for is the email address Stripe collects, and that is so we can give your purchase back if you lose your phone.

Access is granted straight away, to the device you bought on. Keep the receipt: with it and the address you paid with, we can move a purchase to a new device.

Before you pay you confirm two separate things. That you accept these terms. And, in its own tick, that you want access immediately even though it costs you the fourteen-day right to change your mind:

We keep a record of that confirmation — the wording you were shown, the language it was in, and the moment you sent it — because the law puts the burden of proving it on us rather than on you.

Stripe emails you the receipt, because Stripe took the money. It shows what you paid, the tax and the date, and it is the document your bank and your accountant will want.

It does not show the confirmation you gave us, so we hold that ourselves and show it back to you on the page immediately after you tick it. Print it or keep the tab. Ask for it later — the email you paid with is enough to find it — and we send it back in a form you can keep, with the wording, the language and the moment it was given.

These pages are the rest of the contract. They are dated, they change rarely, and the version that binds a purchase is the one that was published when it was made.

A city pass runs 365 days from the day you buy it. A treasure hunt runs 180. A prize hunt runs 180 days from the moment it unlocks, which is when you finish the hunt before it.

Inside that window you walk it as often as you like, start and stop, and come back on a second trip. Nothing is used up by being opened, and nothing renews: when the window ends, access ends, and no further payment is taken because there was never a subscription to cancel.

Access is held by the browser you bought in, so it travels with that device rather than with a login. Share the screen with the person walking beside you and nobody will stop you, and if you lose the phone we can move the purchase — write to us with the email you paid with. Publish it, resell it, or hand it round a tour group, and we will withdraw it.

A consumer buying online in the EU normally has fourteen days to withdraw without giving a reason. For digital content delivered immediately there is an exception, and it applies here: the right ends once delivery begins, provided you asked for that expressly and acknowledged what it costs you. That is the second tick described above.

So if you take immediate access, the fourteen-day right does not survive the grant of access. Nothing about that is buried — you are told before you pay, in the words you have to tick, and the record is kept.

What replaces it is better in the case that actually happens, which is buying a pass and then not going. See the refund page: while you have not started, the money comes back in full, and there is no fortnight on it.

You can have a full refund at any time before you start using what you bought, for any reason or none. Starting means opening the full write-up of a paid stop, playing a paid narration track, or beginning a hunt run. Reading this site, listening to the free preview and looking at the map do not count.

The refund page sets out what counts, how to ask and how long the money takes. It is part of these terms, and everything in it is a promise we keep.

Separately from any refund we offer, you have a legal guarantee of conformity for digital content, and it runs for two years from the day what you bought is supplied to you. If what you bought does not match what this site described — a hunt that will not accept a correct answer, narration that will not play, a pass that opens nothing — you can require us to put it right, and if we cannot, to reduce the price or to unwind the sale.

That guarantee is not ours to shorten or to sign away, and nothing in these terms attempts it. Tell us what happened and what you saw; we would rather fix the thing than argue about which category it falls into. Where French law applies it, the guarantee against hidden defects stands alongside it.

Use it on your own walks, as often as you like, on your own devices, and read it aloud to the people you are walking with. That is what it is for.

What you may not do: republish the text or the recordings anywhere, in whole or in part; use them to train a model; sell, rent or give access to someone who has not bought it; run a paid or ticketed walk from our routes and our writing; or scrape the site. If you do, we withdraw access without a refund and keep whatever other remedies the law gives us.

This product sends you outside, which is the whole point and also the thing we cannot control. You are responsible for your own safety: traffic, weather, the state of the pavement, your own fitness, and anyone you bring with you. Follow the rules of the city you are in, do not cross a road while reading your phone, and do not go where the signs tell you not to.

Places change without telling us. A museum closes for restoration, a park shuts a gate, a bridge goes under scaffolding, a price goes up. We check every practical detail against the place's own published information and correct what we find, but we cannot promise a stop will be open on the day you arrive, and a closed door is not a fault in the guide.

A hunt needs you to be physically there, which means a phone with a working location and a data connection. In a dense old town, satellite positioning can be tens of metres out; the tolerances are set wide for exactly that reason. If a stop will not accept you while you are standing in front of it, write to us and we will look at the run.

We try to keep the site up and we do not promise that it always will be. Maintenance, a failure at our hosting provider, or something simply breaking will interrupt it occasionally. A short interruption is not a breach of these terms. An interruption that costs you a meaningful part of your access period is, and we will extend or refund accordingly.

The catalogue moves. Stops get rewritten, a route gets reordered, a place that has closed for good is removed. Improvements reach a pass you have already bought at no extra cost. If we withdraw a whole city or a whole hunt while you still hold access to it, we refund the unused part of what you paid.

European rules on the accessibility of digital services require a trader to say, in its terms rather than somewhere quieter, how the service meets them. Ours are set out in full on the accessibility page: what the site does today, where it falls short, and what we will supply in another form if you ask.

The short version is that every public page is complete without JavaScript, the type can be enlarged by a third from a control in the header, the layout survives 200% zoom, and the interactive map is the one part that is not yet operable by keyboard. If something here is unusable for you, write to us and say what happened; we will fix it, and in the meantime send you what you bought in a form that works.

We are liable for harm we cause by failing to do what these terms say we will do. We do not limit that liability for death or personal injury caused by our fault, for fraud, or for anything else the law does not permit to be limited.

We are not liable for what a museum, a transport operator, a restaurant or a city authority does, for a device that fails, or for a trip that did not go the way you hoped: none of those is something we undertook to provide. What we did undertake is on these pages, and where we fail at it we answer for it — French consumer law does not let a trader cap that at the price of the ticket, and we do not try to.

Nothing here removes a right you have as a consumer under the law of the country you live in.

These terms will change from time to time: a new city, a new payment arrangement, a change in the law. The version that governs your purchase is the version on this page at the moment you paid, and a later change does not reach backwards into it. The date at the top says when this version was written.

Write to us first. Say what you bought, when, and what went wrong. We answer within three working days.

If that does not settle it, a consumer resident in the EU can take the dispute to an approved consumer mediator free of charge, and French law obliges us to name ours here. The European Commission's online dispute resolution platform is no longer an option: it closed on 20 July 2025.

French law governs these terms. That choice cannot take away the protection you get from the mandatory consumer law of the country where you live, and it is not intended to.

You may bring a claim in the courts of the country where you live or in the French courts. We may bring one only in the courts of the country where you live.